Contact Center Call Volume

In December 2008 the Grants.gov Contact Center received 10,102 calls. In March 2009 the Center received 36,287 for a 259% increase over December 2008. This resulted in increased customer wait times.

Today, April 6, we have 77 Customer Support Representatives (CSRs) available to take calls. Today, we have started a new hire class of 25 Customer Support Representatives. When all 25 complete training we will have 102 CSRs on the phone April 20 to assist customers.

We appreciate your patience as we staff up to meet the unprecedented call volume.

If you need assistance; Grants.gov Contact Center 1-800-518-4726.